Luxottica - Outrage
I mailed out my glasses and followed the steps after having to go twice to a sun glass hut to have my glasses tighten because one of the screws kept coming loose. So I figured Iโd take advantage of the insurance since itโs good for two years and the glasses were only $400 !!
The glasses were received on 08/15/18 and itโs now 09/03/18
The paper said two weeks to repair send.
Then I started emailing
No notification until glasses are fixed looks like we havenโt even ordered parts and will come from Italy & itโll be 3 weeks!
Oh no records of us receiving your glasses!!
What in the *** Is this!!! And I had to pay for shipping!! I donโt get replies right away! Itโs not my problem if they didnโt get it the tracking number where I sent the glasses to says it was delivered ! And I used the address that was provided on the letter they sent me! I want my shades new ones a refund on my shipping!!!
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