Luxottica's customer service is as broken as their sunglasses
As a life long customer having spend several thousands of USD on their eyewear, I expected them to repair my last purchase of Ray Ban's (the glass popped off as the screw fell out). Instead they advised they no longer offer repair of same and the returned glasses would be trashed. I could buy a new pair (possible discounted) if I was interested.
Pretty sad to learn that they can't spend 2 small screws on somebody who have supported them for close to 30 years but now that I look in to their service record/history with many other (former) clients, it's clear you should stay away from this group and their various brands.
Reason of review: Poor customer service.
Location: Mount Laurel, New Jersey
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