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Luxxotica is the worst ever customer Warranty and repair Dept they have. On Jun 24 this year I sent to them a sunglasses Ray-ban with a letter that Luxottica sent to me stating that my sunglasses is covered under warranty.

I have called them many times, besides waiting in the line more than an hour, claiming my sunglasses and asking why is taking so long the get it back. On Monday August 22 I called again and after waiting more than an hour, a representative checked my notification number and said that the sunglasses were already SENT to me and by this week i will receive it by UPS.. Big surprise a moment ago , today Friday August 26 when a UPS came to my apt giving me the sunglasses..The case was even unopened and in the same way when I sent to them 2 months ago.

When I opened the case the glasses were in the same condition , they did not even care to open my sunglasses case to see and replace the lens ( pealed lens in the Ray Ban,, bad, really bad sunglasses) RAY BAN AND LUXOTTICA SUCKS. Along with my sunglasses a note from Luxottica stating that the case has been closed and all offers have been voided.DO NOT EVER BUY RAY BAN AND RELY IN THIS POOR AND UNPROFESSIONAL RETAIL SERVICE LUXOTTICA.

Reason of review: damaged or defective and poor customer service.

Monetary Loss: $180.

Preferred solution: Let the company propose a solution.

Luxottica Cons: Never ever try to buy any rayban or rely on luxottica sucks.

Location: Orlando, Florida

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